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Terms & Conditions

Legal Notice

Terms and Conditions
Welcome to HOPE & GLORY. This website www.thehopeandglory.com.au is owned and operated by Hope & Glory Pty Ltd (ABN 41 162 433 294) ("H&G"). These Terms & Conditions govern the use of the site and the purchase of any goods from it and access to any services on it and also incorporates ordering via email.

Acknowledgement and Acceptance of Terms & Conditions
You acknowledge and agree that by entering, using or browsing this site you are bound by the following Terms & Conditions. All headings are for reference purposes only and in no way limit the scope of a section. The invalidity or unenforceability of any provision of these Terms & Conditions shall not affect the validity or enforceability of the remaining provisions.

Review of Terms & Conditions
Please be advised that H&G may at any time revise these Terms & Conditions by updating this web page without providing notice to you. You are bound by any revisions and should therefore periodically visit this page to review the then current Terms & Conditions.

Limitation of Liability
Any liability of H&G or its associates in connection with goods or services supplied to you will, (subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law), at the election of H&G be limited to:

  • in relation to goods:  
  • the replacement or repair of the goods;
  • the supply of equivalent goods;
  • the payment of the cost of replacing or repairing the goods; or
  • the payment of the cost of obtaining equivalent goods; and
  • in relation to services:
  • the supplying of the services again; or
  • the payment of the cost of having the services supplied again.

H&G and its related bodies corporate, any of its directors, officers, employees, consultants or shareholders make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on the website (including in relation to any advice or services) and subject to the section dealing with Limitation of Liability, H&G will not be liable to you or any other person for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for product liability, personal injury or negligence resulting from use of goods or services supplied to you, or on behalf of you, through the site.
H&G does not warrant that this website, its servers, or any e-mail sent from H&G are free of viruses or other harmful components.
H&G provides this website, its content and services on an "as is" and "as available" basis.  You acknowledge and agree that your use of this website is at your sole risk.
To the fullest extent permitted by applicable law, H&G disclaims all representations and warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Release and Indemnity
You agree to waive any and all claims that you know have or may have in the future against H&G its associates which relate to or are incidental to any transaction.
You agree to indemnify and hold H&G harmless from and against any and all claims, loss or expense that may be incurred by H&G or its associates which relate to or are incidental to the performance of its duties as described in these Terms & Conditions including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.
You further agree to indemnify and hold H&G and its associates harmless from any claim made by any third party due to or arising out of your use of the website, the violation of these Terms & Conditions by you, or the infringement by you, or other users of the website using your membership account, of any intellectual property or other right of any person or entity.

All content included on the site and the products or services provided or sold by H&G (including but not limited to the text, graphics, logos, icons, images, audio and video clips and software) is the property of H&G and/or its content supplier and protected by Australian and international copyright laws.
No part of this site may be reproduced, retransmitted, disseminated, adapted, distributed, published, broadcast, circulated or exploit the advice or services found on this site for any commercial purpose whatsoever without the express written consent of H&G, or use such information or services for any unlawful or unauthorised purpose. Permission is granted to electronically copy and/or print hard copies of pages from the site solely for personal non-commercial purposes only.
If you believe any material contained in the website infringes your intellectual property, please notify H&G of the alleged copyright infringement by e-mailing services@thehopeandglory.com.au

Information Provided by You
When you visit this site and purchase goods or services, we may ask you to provide us with some personal information such as your name, mailing address, email address, other contact details and payment details.  You agree to provide H&G with current, complete and accurate customer information when asked to do so by the site or an employee of H&G.  If you submit suggestions, ideas, comments, questions or other information to H&G you are responsible for such material and responsible for the consequences of any material you provide. The material shall not:

  • be false, misleading or fraudulent;
  • infringe any intellectual property rights;
  • violate any law, statute or regulation;
  • be obscene, threatening or defamatory; or
  • contain any viruses, worms or other harmful components that are intended to damage, interfere  with, intercept or expropriate any software, hardware, system or data.

H&G reserves the right to edit, restrict or remove any material you provide for any reason at any time. H&G takes no responsibility and assumes no liability for any material posted by you or any third party. By submitting any material to us, you agree that H&G may use your material for any purpose, including reproduction, transmission, publication, broadcast or posting.
H&G will treat any material supplied by you in accordance with our Privacy Policy

H&G is committed to complying with the Privacy Act 1988 (Cth) and the Privacy Principles contained therein to protect the privacy of our customers, unless given consent to do so, H&G will only collect, use and disclose your personal information as set out in our Privacy Policy.  Our Privacy Policy constitutes part of these Terms & Conditions.

Links to Other Websites and Services
H&G is not responsible for, and makes no warranties or claims with respect to any websites linked directly or indirectly via the website (excepting www.thehopeandglory.com.au).  H&G does not monitor, approve, guarantee, endorse or adopt the accuracy or completeness of any third party content. Any such website is independent from the website and H&G has no control over, or responsibility with respect to the information provided or activities undertaken by such website.

When leaving the website, please be aware our Terms & Conditions and other policies no longer govern and you use third party content at your own risk.

All trademarks, logos, product names and company names found on this site are the property of their respective owners.

Comments, feedback and suggestions
We encourage you to send us your feedback, but please be aware that any information, materials, suggestions, ideas or comments you supply are deemed to be non-confidential. By sending us this information, you also grant us unrestricted license to use, modify, reproduce, transmit, display and distribute the information for any purpose

Methods of Ordering

Ordering online enables customers to access real time pricing and information in relation to our product range and also allows you to view your order history, create regularly ordered product templates and many other features that save time and effort.
All online orders are treated as an express intention to purchase the nominated goods for the agreed online prices.
Freight will be charged at a fixed rate of $15.00 for orders below $500.00 and orders over $500.00 will not be charged freight.

Our service operators are ready to take orders and enquiries from:
8.30am to 5.00pm Australian Eastern Standard Time (AEST) Monday to Friday
All email orders are treated as an express intention to purchase the nominated goods for a previously quoted price.

Product Information
Although we make every reasonable effort to ensure that product information and price is up to date and as accurate as possible, the prices and availability of such products and services are subject to change without notice. If a product or service has been listed at an incorrect price, H&G reserves the right to refuse or cancel your order for that product or service even if your order has been confirmed. Your receipt of confirmation of an order from us does not signify our acceptance of that order, and we may cancel such order or supply less than the quantity you ordered.

Minimum Order

A minimum quantity of 6 units per order of any scent is required.  Each scent is available for a minimum of quantity of 2.

Order Process
Once payment has been accepted, your order will be processed within 24 hours and dispatched unless otherwise advised.

Methods of Payment
For ordering online, we accept the following methods of payment:

  • Paypal
  • Visa and Mastercard via a secure SSL 

For ordering via email, we accept direct deposit to our bank account (details of which will be noted on your purchase order) once payment clears, order will be dispatched.
A payment is considered complete when the funds have cleared.

All orders will be sent via Australia Post for standard parcels and bulkier items will be sent by courier. An itemised tax invoice containing a description of the goods purchased including any freight charge will accompany all orders. All orders will only be delivered to a residential or business address and a signature will be required upon receipt.
Please report any damaged parcels immediately and retail packing in case an inspection is required.

Please see our Shipping & Returns policy here.


Testers are available for the price advertised to members but are subject to a minimum purchase and availability. 1 tester of each scent per minimum order of 18 units.

These Terms & Conditions are governed and construed in accordance with the laws of Queensland, Australia, without reference to its conflict of law rules. You agree to irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland.