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Privacy Policy



H&G is committed to protecting your privacy.

Our privacy policy constitutes part of our Terms & Conditions

We understand that no one wants to hand over their personal information to an unreliable source. We acknowledge this and regard our customer privacy as an important part of our relationship with our customers.  The following privacy policy applies to all users of our website, and conforms to internet privacy standards. 
If you have any questions or concerns regarding this statement, please Contact Us

At H&G, we want you to know exactly what information we collect and how we use it:

Privacy Policy

Unless given consent to do otherwise, H&G will only collect and use personal information as set out below:

Collecting Your Personal Information

When you visit the website, we may occasionally ask you to provide us with some personal information to enable you to register a store account, make a purchase, subscribe to the newsletter or register for an account. This may include your name, mailing address, e-mail address, contact details and payment details.  In each case, we will only collect the information that is necessary for us to fulfil your request. 
Other information may also be collected with your permission from time to time including preferences such as likes and dislikes. In some cases, we may also collect technical information provided through the use of Cookies.

This may include the internet protocol (IP) address used to connect your computer to the internet, browser type and version, operating system and the internet link or banner advertisement from which you linked to the website.
Cookies are files that your web browser transfers to your computers hard drive. It enables us to recognise your browser and welcome you back to the website.
It does not identify you personally and does not give access to your computer or be used to deliver viruses. Most browsers are pre-set to accept cookies but if you prefer, you can disable it or warn you when cookies are used. We recommend that you leave your cookies enabled.

Using Your Personal Information

At H&G, we use your personal information to:

  • Process your order or provide you with the services you have requested;
  • Contact you regarding your order or any problems with your account;
  • Keep you informed of the latest news, products, services, promotions or offers and any other special features;
  • Make your shopping experience more efficient and enjoyable;

NOTE: We do not sell or rent your details to any third parties

Disclosing Your Personal Information

At H&G we are committed to protecting your privacy and we do not sell or rent your details to any third parties. However, at times it will be necessary for us to share your information with certain companies that perform services for us, such as delivering packages or processing credit card payments. Personal information may also be disclosed if required by law. In these instances, we will only provide the details they require to perform their specific function and they may not use this information for any other purposes.

From time to time, we will send out a newsletter to customers who have agreed to accept it. If you have received an email and would like to cancel your subscription, just follow the instructions at the bottom of the email and we will remove you from the mailing list.

Accessing/Update Your Personal Information

You can view and update the personal information you provide us by:

E-mailing  services@thehopeandglory.com.au

Changes to Privacy Policy

If they are any changes to our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently.  However, we will not make material changes to the way we use your personal information without your consent.

Security and Storage of Your Personal Information

We take online security seriously and have gone to great lengths to keep your details secure.  All are our real time credit card authorisations are handled by PayPal and Eway and are secured by Verisign Secure Site SSL

PayPal and eWAY are widely respected for providing secure and reliable online payment solutions. 

We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. 

eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY Payment Gateway are secured payments.

The following measures are taken to protect your data:

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by us or any outside party.
  • All transactions are performed under 128/256 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by us.

Links to Other Sites

Links on our website to other websites are not covered within this Privacy Policy
The terms and conditions set out in this privacy policy only cover the domain name of www.thehopeandglory.com.au

H&G is not responsible for the privacy practices of the content third party sites.

Payment Methods

Credit Cards and PayPal
For instant payment and the full range of shipping options, we accept VISA and MasterCard via the eWay Payment Gateway.

We use secure encryption technology to protect your credit card details during an online transaction.